Help centre

Answers to the questions people ask most. If none of them fit, open a ticket and a person will read it.

Accounts and signing in

Getting your data, and deleting itEvery service has both Each Vampelium service can hand you a copy of what it holds about you, and each one can delete i...
Signing in to Vampelium servicesOne account, several services Your Vampelium account signs you in to VampEmail, VampSocial, VampDrive and this support ...
What happens after you open a ticketWhere it goes Every ticket lands in one queue that support staff read. There is no automatic triage deciding your ticke...
You cannot sign inStart here If you cannot sign in, you do not need to sign in to reach us. Open a ticket without an account and say what...

BillingWhere billing lives Billing is handled by your Vampelium account at vampelium.com, not by the individual services. Invo...

Reporting something that is brokenWhat makes a bug report answerable A good report is three sentences and a screenshot. What you did, what you expected, ...

VampDrive: files and storageSigning in VampDrive uses the same Vampelium account as everything else. If sign-in is the problem, read You cannot sig...

Mail is not arriving at my VampEmail addressCheck these first Is the address right? Your address is shown at the top of VampEmail. It is the one you chose when you...

Opening a ticket we can act onWhat helps most A person reads every ticket. The three things that turn a slow ticket into a fast one: What you did, in...

VampSocial: posts, feeds and accountsSigning in Same Vampelium account as everything else. If that is the problem, start with You cannot sign in. A post is ...