Terms
Short, because a support desk is not a place for a wall of clauses.
What this is
Vampelium Support is where you ask Vampelium Inc for help with an account, VampEmail, VampSocial or VampDrive. You sign in with your Vampelium account so we know who is asking and who to reply to.
What we ask of you
- Do not send other people's personal information unless it is genuinely part of the problem.
- Do not use a ticket to harass the person reading it. A real person reads every one.
- Do not attach malware, including as an example of something you found — describe it instead.
- Do not open tickets automatically or in bulk.
Accounts doing any of the above are suspended: you can no longer open or reply to tickets. A suspension deletes nothing — your tickets stay where they are and you can still download all of them.
What we promise
A person reads every ticket. We do not promise how quickly, because that depends on how many there are and what they are about — and a number here we could not keep would be worse than no number.
What is not promised
This is a young service. It may be unavailable, and it may lose things. Keep your own copy of anything you cannot afford to lose — Settings → Your data gives you that copy whenever you want it.
Ending it
Stop whenever you like. Settings → Delete this account removes your tickets and their files without going through us — see Privacy for exactly what it does and what it leaves. We may close an account that breaks the rules above, or discontinue the service, with as much notice as circumstances allow.
Reaching us
By opening a ticket. If you cannot sign in — including when being locked out is the problem — open one without an account. Security reports: security.txt.