Billing

Where billing lives

Billing is handled by your Vampelium account at vampelium.com, not by the individual services. Invoices, payment methods and anything you have subscribed to are in your account settings there.

What support can see

This desk can see your tickets. It cannot see your card details, and will never ask for them. No part of Vampelium will ask you to send a card number, a CVV or a full bank account number in a support ticket — if a message appearing to come from us asks for any of those, it is not from us, and we would like to know about it.

Opening a billing ticket

File it under Billing and include:

what you expected to be charged, and what you were charged
the date it happened
the last four digits of the card, if the question is about a specific payment

That is enough to find it. Do not send the full number — we cannot use it and we do not want to hold it.

Refunds

Refund decisions are made against the terms you agreed to when you subscribed. Ask in a ticket and a person will answer with the actual reasoning rather than a template.

Did this not answer it? Open a ticket and a person will read it.

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