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Mail is not arriving at my VampEmail address

Check these first

• Is the address right? Your address is shown at the top of VampEmail. It is the one you chose when you first signed in, and it cannot be changed afterwards.
• Is the sender getting a bounce? Ask them. A bounce message tells us far more than "it never arrived" does, and it says which server refused it.
• Is the message in Spam? The folder list is on the left.

If a sender is told the mailbox is unavailable

That is what a suspended or closing mailbox answers. Mail is refused rather than accepted and discarded, so the sender knows to reach you another way — silently dropping it would be worse, because they would believe it arrived.

Still nothing

Open a ticket with the sender's address, the approximate time they sent it, and the bounce text if they have one.

Did this not answer it? Open a ticket and a person will read it.